Payment support, made friendly

Find your payment in a few taps.

Pop in your transaction details and we'll track down the payment, confirm where it stands, and send the receipt to your inbox.

Bank-grade security 24/7 support No sign-up

Track a payment

Fill in what you know — we never ask for your full card number or PIN.

Email address Please enter a valid email address.

Payment reference / transaction ID Enter the reference from your receipt (5+ characters).

Payment amount

Enter the amount you paid, e.g. 49.99.

Payment date Pick the payment date (not in the future).

Card last 4 (optional) Enter exactly 4 digits, or leave blank.

Encrypted in transit — used only to locate your payment.

We're tracking down a payment that matches your details. A full status and receipt will be emailed to you shortly.

2.4M+

payments tracked

<2 min

average lookup

24/7

live support

4.9★

customer rating

“

I thought my payment had vanished. MyTapPay found it and emailed the receipt in under a minute.

— Priya M., tracked a payment last week

Our team can search by date and merchant when you've misplaced it. We're here any hour, any day.

Talk to support