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Frequently asked
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Where do I find my payment reference?
It's on the receipt or confirmation email from the merchant — usually labelled “reference”, “transaction ID” or “order number”. MyTapPay references begin with MT-.
Do you need my full card number?
No. We only ever ask for the last four digits, and even that is optional. We never request your full card number, expiry, security code or PIN.
How long does a lookup take?
Most requests are matched automatically and confirmed by email within a few minutes. If a payment needs manual review, our team follows up directly.
My payment shows as pending — what does that mean?
Pending means the merchant authorised the amount but hasn't captured it yet. It usually clears within a few business days, or is released back to your card.
Can I get another copy of my receipt?
Yes — run a lookup for the payment and we'll re-send the receipt to the email address on file.
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