Terms of Service

Welcome to MyTapPay (the “Portal”). These Terms & Conditions (“Terms”) govern your access to and use of our payment support portal, website, and related support services.

By accessing or using the Portal to submit support inquiries, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately stop using our services.

1. Scope of Services

MyTapPay provides a public, guest-access platform to assist users with transaction inquiries, billing disputes, and payment troubleshooting (“Services”).

Important Clarification: MyTapPay is a support and dispute facilitation platform. We are not a bank, a credit card issuer, a payment processor, or a money transmitter. We assist in resolving issues between you, merchants, and financial institutions, but we do not directly hold, manage, or transfer your funds.

2. Eligibility and Submission Accuracy

To use this Portal and submit support inquiries, you must meet the following criteria:

• Age: You must be at least 18 years old (or the age of majority in your jurisdiction) to utilize our support services or submit inquiries.
• Accuracy of Information: Because we do not use registered user accounts, the accuracy of the information you provide in your support forms is critical. You agree to provide true, accurate, and current information—including your contact details, transaction IDs, and communication history—when submitting tickets or uploading documentation.

3. User Conduct & Acceptable Use

To ensure a safe and efficient support environment, you agree NOT to:

• Submit fraudulent, false, maliciously duplicated, or intentionally misleading support tickets.
• Impersonate any person or entity, or falsely state your affiliation with a payment provider, financial institution, or merchant.
• Upload files, receipts, or screenshots that contain viruses, Trojan horses, malware, or any corrupted data designed to disrupt our support infrastructure.
• Abuse, harass, or threaten our customer support agents. We are here to help, and mutual respect is required to process your requests.

4. Intellectual Property Rights

All content, features, and functionality on the Portal—including but not limited to text, graphics, logos, forms, user interface design, and software—are the exclusive property of MyTapPay or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of the Portal without our explicit prior written consent.

5. Disclaimers & Limitation of Liability

We strive to assist every user effectively, but financial ecosystems involve multiple independent parties.

• “As-Is” Basis: The Portal and its support services are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied.
• Resolution Guarantees: While we do our absolute best to investigate and facilitate your billing disputes, MyTapPay does not guarantee a specific financial outcome, or transaction reversal from your bank or merchant.
• Limitation of Liability: To the maximum extent permitted by law, MyTapPay shall not be liable for any indirect, incidental, special, or consequential damages—including lost profits, lost data, or financial losses—arising out of your use or inability to use the Portal.

6. Restriction of Access

We reserve the right, without notice and at our sole discretion, to block, reject, or restrict your ability to submit support tickets or access the Portal if we determine that you have violated these Terms, engaged in fraudulent submission activities, or posed a security risk to our infrastructure.

7. Changes to These Terms

We may update these Terms from time to time to accommodate new support features, security patches, or legal regulations. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of the Portal to submit support requests after changes are posted constitutes your acceptance of the new Terms.

8. Contact Information

If you have any questions regarding these Terms & Conditions, please reach out to our legal compliance team:

• Email: info@mytappay.com