Legal

Privacy Statement

Last updated: 1 June 2026

Welcome to MyTapPay (“we,” “our,” or “us”). We operate the MyTapPay payment support portal (the “Portal”) to assist users with transaction inquiries, billing disputes, and payment troubleshooting.

Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our Portal. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Portal.

1. Information We Collect

To effectively resolve your payment support inquiries, we collect several types of information:

Personal Identification Information

  • Contact Details: Name, email address, phone number, and mailing address.
  • Account Credentials: Username, user ID, and authentication data used to log into the Portal.

Transaction and Payment Support Data

  • Transaction Information: Transaction IDs, purchase dates, amounts, merchant details, and payment status.
  • Limited Financial Data: To maintain security and compliance (such as PCI-DSS), we do not store full credit card numbers or bank account passwords. We may collect the last four digits of a payment card, card type (e.g., Visa, Mastercard), or mobile wallet identifiers to locate and verify your transaction.
  • Support Documentation: Receipts, bank statement screenshots, or invoices you voluntarily upload to help resolve your ticket.

Technical and Usage Data

  • Log Data: IP address, browser type, operating system, referring URLs, and pages viewed on the Portal.
  • Cookies and Tracking: We use essential cookies to keep you logged in and maintain your support session.

2. How We Use Your Information

We use the information we collect strictly for purposes related to solving your payment issues and maintaining Portal security:

  • Customer Support: To locate missing payments, investigate billing disputes, and communicate ticket updates.
  • Identity Verification: To ensure that we only disclose financial and transaction data to the authorized account holder.
  • Fraud Prevention: To detect, investigate, and prevent fraudulent transactions or unauthorized access to financial data.
  • Compliance & Legal Obligations: To comply with applicable financial regulations, tax laws, anti-money laundering (AML) laws, or legal requests.

3. How Your Information is Shared

We do not sell your personal data. We only share your information with third parties in the following specific scenarios:

  • Payment Processors & Banking Partners: We share transaction details with our integrated payment gateways, acquiring banks, or credit card networks to trace and resolve billing issues.
  • Service Providers: We may share data with trusted third-party vendors who provide cloud hosting, customer service software, or fraud detection tools under strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority.

4. Data Security

The security of your financial and personal data is our highest priority. We implement robust technical and organizational security measures, including:

  • Encryption: All data transmitted to and from the Portal is encrypted using Secure Socket Layer (SSL/TLS) technology. Data at rest is encrypted using industry-standard protocols.
  • Access Control: Access to your transaction data is strictly restricted to authorized support personnel who require it to resolve your specific inquiry.
  • Compliance Standards: Our infrastructure aligns with the Payment Card Industry Data Security Standard (PCI-DSS) safeguards regarding data handling.

5. Data Retention

We retain your personal and transaction support data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, resolve your disputes, and comply with statutory financial record-keeping laws (typically between 5 to 7 years depending on local jurisdictions).

6. Your Privacy Rights

Depending on your location (such as the EU under GDPR, or California under CCPA/CPRA), you may have the following rights regarding your data:

  • Right to Access/Know: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request that we correct inaccurate or incomplete information.
  • Right to Erasure (“Right to be Forgotten”): Request that we delete your personal data, subject to certain exceptions (e.g., where we are legally required to retain transaction logs).
  • Right to Restrict Processing: Request that we limit how we use your data during an ongoing dispute.

To exercise any of these rights, please contact us at the email address provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

8. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Team:

  • Email: info@mytappay.com
  • Support Portal Link: Help Center